Last updated on April 12, 2024.
This privacy policy ("Privacy Policy") applies to the Custom Grids platform available at https://www.customgrids.com (collectively referred to as "us," "we," "our," "website," "site," or "Custom Grids") and explains our practices regarding the collection, use, disclosure, and protection of data that we collect.
We collect, use, and disclose personal information to provide, improve, and administer our services ("Services"), communicate with you, for security and fraud prevention, for marketing purposes, and to comply with law. We do not sell your personal information. We may also collect, use, or disclose personal information for other purposes with your consent.
Please be advised that Custom Grids is based in and operated from the United States of America, and your information will be sent to and used there regardless of the country you reside in. Although Custom Grids does everything it can to align with GDPR requirements, it relies on American cloud service providers for data processing and storage. Since the aforementioned third parties' compliance with GDPR is not under control of Custom Grids, Custom Grids does not knowingly serve people physically located in the European Economic Area.
We suggest you read this Privacy Policy in conjunction with our Terms of Service.
By using Custom Grids, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use Custom Grids.
To monitor traffic and keep our site secure, we may access specific information when you use our Services. This information does not reveal your specific identity (like your name or contact information), but may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), and the requested URL.
To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law, we collect information you provide to us directly when you make an account and use our Services. This includes:
We use the authentication details you provide via a third-party authentication system.
We collect the content you submit to our website. Your content may be publicly available, and may be included in datasets only accessible via payment.
We use industry-standard payment processors (for example, Stripe), which handle payment information such as credit card details, to ensure a safe, secure, and reliable payment experience. We never handle or store payment details. Through the payment processor we use, we have access to ancillary information that you may have submitted at purchase, such as your email address. This information is only used to authorize refunds and process transfers.
You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, apply for a job, request customer support, or otherwise communicate with us.
We have organizational and technical processes and procedures in place designed to protect your personal information from loss, misuse and unauthorized access, or disclosure.
However, no website or Internet transmission is ever completely 100% secure and even we cannot
guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, but
here are some tips to help keep your account secure:
• Choose a unique password you haven't used elsewhere that's hard to guess
• Never share or expose your password
• Only log in to your account on devices that you are the sole user of
• Change your password if you feel it is weak or if it has been exposed
By using Custom Grids, you understand that transmission of information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We retain data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the nature of the data and legal obligations. We take appropriate measures to protect the stored data and ensure its confidentiality and integrity.
We do not sell, rent, license, or lease your personal information to third parties, nor do we
share it with third parties for cross-context behavioral advertising. However, we may disclose
it to the following third parties when required for critical business operations:
• Service Providers - such as hosting services, customer support services, and analytics services.
• Professional Advisors - such as lawyers and accountants.
• Business Transaction Recipients - including counterparties and others assisting with a merger,
acquisition, financing, reorganization, bankruptcy, receivership, dissolution, asset sale, or similar
transaction involving our business.
• Legal and Safety - government authorities or regulators or other third parties where required by
law or legal process or to protect Custom Grids', users', or other third parties' rights and safety.
We provide all users with the following rights:
• Know - you can request to know the categories of data we have collected about you, categories of
sources from which we collected it, the purposes for which we collected it, and the categories of
third parties to whom we disclosed it.
• Access - you can download the data we have about you, where it is required by law.
• Delete - you can request that we delete the data we have about you, but this right is not absolute.
We may need to keep certain information, for example, to comply with our legal requirements.
• Correct - you can ask that we fix any errors or inaccuracies in the data we hold about you.
• Stop processing - you can tell us to stop processing your data.
• Object - you can object to how we process your data.
• Complain - you can complain to the data protection regulator where you live (if you have one).
You can exercise these rights by emailing us at support@customgrids.com and providing the username
associated with your account in your message. We will not treat you differently if you exercise any
of these rights, but we may need additional information to verify your identity. An agent can also
make these requests on your behalf, but we may still ask you to verify your identity and that you
have authorized the agent to act on your behalf. Depending on your location, you may have the right
to appeal our decision regarding a request related to the above rights, in which case, you may do
so by contacting us using the above contact information. Your browser settings may allow you to transmit
a “do not track” signal, “opt-out preference” signal, or other mechanism for exercising your choice
regarding the collection of your data when you visit various websites and online services. Our website
is not designed to respond to such signals, and we do not use or disclose your data in any way that
would legally require us to recognize opt-out preference signals.
For users who are California residents, the data we may collect falls within the following
categories of “personal information”, as defined by the California Consumer Privacy Act (CCPA):
• Identifiers, such as username or IP address
• Internet or network activity information, such as browsing history and interactions with Influencer
Pricing
• Commercial information, such as transaction information and purchase history
We describe the specific reasons for collecting your personal data and the categories of sources
in the sections above. We retain your data based on criteria such as app provision, dispute resolution,
contract enforcement, harm prevention, and promoting safety and security, or to protect our rights.
We may use your data to enhance the Services provided by Custom Grids through analytics. Your data could also be included in an anonymized, aggregated dataset used to generate relevant summary statistics displayed to the public.
We do not knowingly solicit data from or market to children under the age of 13.
Children under the age of 13 are not allowed to create an account or otherwise use Influencer Pricing. Additionally, if you are located outside the United States, you must be over the age required by the laws of your country to create an account or otherwise use Custom Grids. We do not knowingly collect information from children under the age of 13. By using the Site and Service, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use any mechanism to determine the age of users of the Site and Service. All information provided to Custom Grids will be treated as if it was provided by an adult. If, however, we learn that a child under the age of 13 has submitted information about himself/herself to us, we delete the user's information as soon as possible.
To accommodate changes to our business operations and relevant legal requirements, it may be necessary to revise this policy. If we do, we will let you know by revising the date at the top of this page (https://www.customgrids.com/privacy-policy). This page will always reflect the most recent version of our Privacy Policy. If the changes, in our sole discretion, are material, we may also notify you by sending an email to the address associated with your account (if you have provided an email address) or by otherwise providing notice through our website. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.
If there are any questions regarding this Privacy Policy, you can email us at support@customgrids.com.